Privacy Policy
Last Updated: November 15, 2025
Introduction
Review Fruit ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated review collection platform at review-fruit.com (the "Service").
Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.
1. Information We Collect
1.1 Information You Provide Directly
Account Information:
Name and business name
Email address
Phone number
Business address
Payment information (processed securely through third-party payment processors)
Google Business Profile credentials and authorization
Customer Information You Upload:
Customer names
Customer email addresses
Customer phone numbers
Service completion dates
Transaction details
Any custom fields you choose to include
Communications:
Messages you send to our support team
Feedback and survey responses
Review response preferences and templates
1.2 Information Collected Automatically
Usage Data:
IP address
Browser type and version
Device information (type, operating system)
Pages visited and features used
Time and date of visits
Time spent on pages
Referring website addresses
Click data and navigation patterns
Cookies and Tracking Technologies:
Session cookies (for functionality)
Persistent cookies (for preferences)
Analytics cookies (Google Analytics, etc.)
Advertising cookies (if applicable)
1.3 Information from Third Parties
Google Business Profile:
Business information
Review data and analytics
Customer interaction data
CRM Integrations:
Customer contact information
Transaction history
Custom field data
Payment Processors:
Transaction confirmation
Payment method type (last 4 digits only)
Billing status
2. How We Use Your Information
2.1 To Provide and Maintain Our Service
Create and manage your account
Process review requests via SMS and email
Generate AI-powered review responses
Create personalized review request images
Post reviews to social media platforms
Integrate with your CRM and other tools
Provide customer support
Monitor and analyze Service usage
2.2 To Process Payments
Process subscription payments
Send billing invoices and receipts
Manage subscription renewals
Handle refund requests
Detect and prevent fraud
2.3 To Communicate with You
Send service-related announcements
Respond to your inquiries and requests
Send marketing and promotional materials (with consent)
Notify you of updates or changes to our Service
Request feedback and reviews
2.4 To Improve Our Service
Analyze usage patterns and trends
Identify and fix technical issues
Develop new features and functionality
Conduct research and analytics
Optimize user experience
2.5 For Legal and Security Purposes
Comply with legal obligations
Enforce our Terms and Conditions
Protect against fraud and abuse
Defend our legal rights
Ensure platform security
3. How We Share Your Information
3.1 We DO NOT Sell Your Data
We do not sell, rent, or trade your personal information or your customer data to third parties for their marketing purposes.
3.2 Service Providers
We share information with trusted third-party service providers who assist us in operating our Service:
Communication Services:
SMS providers (Twilio, etc.) - to send text messages
Email providers (SendGrid, etc.) - to send email requests
Analytics Providers:
Google Analytics - to understand Service usage
Mixpanel or similar - to track user behavior
Payment Processors:
Stripe, PayPal, or similar - to process payments
These providers handle payment data directly; we do not store full credit card numbers
Cloud Infrastructure:
Amazon Web Services (AWS) or similar - to host our Service
Cloud storage providers - to store data securely
AI Services:
OpenAI or similar - to generate AI-powered review responses
Note: We send only review text, not personal identifiers
CRM and Integration Partners:
Various CRM platforms - when you connect your accounts
Google Business Profile API - to manage your reviews
All service providers are contractually obligated to protect your data and use it only for specified purposes.
3.3 Business Transfers
If Review Fruit is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
3.4 Legal Requirements
We may disclose your information if required to do so by law or in response to:
Court orders or subpoenas
Government requests
Legal processes
Protection of our rights, property, or safety
Investigation of fraud or security issues
3.5 With Your Consent
We may share your information for purposes not described in this policy with your explicit consent.
3.6 Aggregated or Anonymized Data
We may share aggregated or anonymized data that cannot identify you or your customers:
Industry benchmarks and statistics
Usage trends and insights
Marketing and research purposes
4. Data Retention
4.1 Active Accounts
We retain your data for as long as your account is active and as necessary to provide you the Service.
4.2 After Cancellation
Account data is retained for 90 days after cancellation
After 90 days, data is permanently deleted from our systems
Backup copies may persist for up to an additional 30 days
You may request immediate deletion upon account closure
4.3 Legal Retention
Some data may be retained longer if required by law, to resolve disputes, enforce agreements, or for legitimate business purposes.
4.4 Financial Records
Transaction and billing records are retained for 7 years for tax and accounting purposes.
5. Data Security
5.1 Security Measures
We implement industry-standard security measures to protect your information:
Technical Safeguards:
SSL/TLS encryption for data in transit
AES-256 encryption for data at rest
Secure cloud infrastructure
Regular security audits and penetration testing
Intrusion detection and prevention systems
Administrative Safeguards:
Employee access controls and authentication
Background checks for personnel with data access
Security awareness training
Incident response procedures
Data minimization practices
Physical Safeguards:
Secure data center facilities
Environmental controls
Access logging and monitoring
5.2 Limitations
No method of transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5.3 Your Responsibility
You are responsible for:
Maintaining the confidentiality of your account credentials
Using a strong, unique password
Notifying us immediately of unauthorized access
Securing your devices and network connections
6. Your Privacy Rights
6.1 Access and Portability
You have the right to:
Access your personal information
Request a copy of your data in a portable format
Review customer data stored in your account
6.2 Correction and Updates
You have the right to:
Update your account information
Correct inaccurate data
Modify your preferences
6.3 Deletion
You have the right to:
Request deletion of your account and data
Remove specific customer records
Permanently erase your information (subject to legal retention requirements)
6.4 Opt-Out Rights
You have the right to:
Unsubscribe from marketing emails (via link in emails)
Opt out of non-essential cookies
Disable certain data collection features
Withdraw consent for specific uses
6.5 Data Portability
You can export your customer data at any time through your account dashboard in CSV format.
6.6 How to Exercise Your Rights
To exercise any of these rights, contact us at:
Email: [email protected]
Account Settings: Available in your dashboard
Response Time: We will respond within 30 days
7. Region-Specific Privacy Rights
7.1 California Residents (CCPA/CPRA)
Under the California Consumer Privacy Act, California residents have additional rights:
Right to Know:
Categories of personal information collected
Sources of information
Purposes for collection and use
Categories of third parties we share with
Right to Delete:
Request deletion of personal information (with exceptions)
Right to Opt-Out:
Opt out of sale of personal information (Note: We do not sell your data)
Right to Non-Discrimination:
We will not discriminate against you for exercising your rights
California Privacy Disclosures:
Categories collected: Identifiers, commercial information, internet activity, professional information
Business purposes: Service provision, communication, analytics, security
We do NOT sell personal information
Shine the Light: California residents may request information about disclosure of personal information to third parties for direct marketing (once per year).
7.2 European Union Residents (GDPR)
Under the General Data Protection Regulation, EU residents have rights including:
Legal Basis for Processing:
Contract performance (to provide the Service)
Legitimate interests (to improve and secure the Service)
Consent (for marketing communications)
Legal obligations (for compliance)
Additional Rights:
Right to rectification
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with supervisory authority
Data Transfers:
Data may be transferred outside the EU
We use standard contractual clauses and other safeguards
Data adequacy decisions where applicable
EU Representative: [If operating in EU, include representative contact info]
7.3 Other Jurisdictions
We comply with applicable privacy laws in all jurisdictions where we operate. Contact us for jurisdiction-specific information.
8. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately, and we will delete the information.
9. Cookies and Tracking Technologies
9.1 Types of Cookies We Use
Strictly Necessary Cookies:
Required for Service functionality
Cannot be disabled
Examples: Session management, security
Functional Cookies:
Remember your preferences
Enhance user experience
Examples: Language settings, display preferences
Analytics Cookies:
Track usage patterns and performance
Help us improve the Service
Examples: Google Analytics, Mixpanel
Advertising Cookies:
Deliver relevant advertisements (if applicable)
Measure campaign effectiveness
Examples: Google Ads, Facebook Pixel
9.2 Managing Cookies
You can control cookies through:
Browser settings (block or delete cookies)
Opt-out tools (NAI, DAA opt-out pages)
Our cookie preferences center (if available)
Note: Disabling necessary cookies may impact Service functionality.
9.3 Do Not Track
We currently do not respond to "Do Not Track" browser signals. You can manage tracking through other methods described above.
10. Third-Party Links and Services
Our Service may contain links to third-party websites, applications, or services not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Key Third Parties:
Google Business Profile - Google Privacy Policy
Payment processors - See their respective privacy policies
CRM integrations - See their respective privacy policies
Social media platforms - See their respective privacy policies
11. International Data Transfers
Review Fruit is based in the United States. If you access our Service from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries.
We take appropriate safeguards to ensure your data receives adequate protection:
Standard contractual clauses
Privacy Shield frameworks (where applicable)
Consent for transfers where required
12. Changes to This Privacy Policy
12.1 Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
12.2 Notification
For material changes that affect your rights:
We will notify you via email (to your registered address)
We will provide prominent notice on our Service
We will give you 30 days' notice before changes take effect
12.3 Continued Use
Your continued use of the Service after changes constitute acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:
Review Fruit
Email: [email protected]
Support: [email protected]
Address: [Your business address]
Website: https://review-fruit.com
Response Time: We will respond to your inquiry within 30 days.
Data Protection Officer: [If required, include DPO contact information]
14. Consent
By using Review Fruit, you consent to this Privacy Policy and agree to its terms.
Quick Summary
What We Collect:
Your account and business information
Your customers' contact information (that you provide)
Usage data and analytics
How We Use It:
To provide our review automation service
To send review requests on your behalf
To improve our platform
To communicate with you
How We Protect It:
Industry-standard encryption
Secure cloud infrastructure
Limited employee access
Regular security audits
Your Rights:
Access your data anytime
Request deletion
Export your data
Opt out of marketing
Control cookie preferences
We DO NOT:
Sell your data
Share with marketers
Use data for purposes unrelated to our Service
